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About This Offer

Work-From-Home Job Overview Medallion is hiring for a Customer Support Specialist position. This role is fully remote and may be a good fit for applicants who are familiar with healthcare operations, payer enrollment or provider credentialing. Role Responsibilities & Expectations In this role, you will the be first point of contact for Medallion customers, helping them navigate questions regarding the platform. Responsibilities and expectation include: Managing a high volume of support requests while working with internal teams Investigating, troubleshooting and resolving customer inquiries from start to finish Responding to customers through email and support tools Collaborating with Customer Success, Product, Engineering and Operations teams to resolve workflow issues Required Skills & Experience Applicants should have previous customer support experience, strong communication skills and an understanding of healthcare operations